Shipping policy

Shipping Policy – COPPROVA

 

Last Updated: April 15, 2026

At COPPROVA, we are dedicated to delivering not just products, but an experience of purity, craftsmanship, and care. Every copper item is thoughtfully inspected and securely packed to ensure it reaches you in perfect condition, just as intended.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is processed and dispatched, you will receive a confirmation email or SMS with complete tracking details.

We ensure that every order goes through a careful quality check before shipping.

2. Shipping Timeframes

Domestic Shipping (Within India)

Orders are typically delivered within 3–7 business days after dispatch.

International Shipping

International deliveries usually take 10–20 business days, depending on your location and customs clearance procedures.

Please note:
Delivery timelines may occasionally vary due to factors beyond our control, such as:

  • Weather conditions
  • Courier or logistics delays
  • High demand during festive seasons or sales

3. Shipping Charges

  • Free shipping is available on all prepaid domestic orders above ₹999.
  • For orders below ₹999, a standard shipping fee will be calculated at checkout.
  • International shipping charges are automatically calculated at checkout based on destination, package weight, and applicable courier rates.

Any applicable customs duties or import taxes for international orders are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a tracking link via email and/or SMS.

You can also track your order anytime by visiting the “Track Order” section on our website.

This allows you to stay updated on your shipment’s journey from our warehouse to your doorstep.

5. Packaging & Product Care

At COPPROVA, we prioritize both product safety and sustainability:

  • All products are packed using eco-friendly and protective materials
  • Special care is taken to maintain the shine and finish of copper items
  • Each item is securely sealed to prevent any damage during transit

Our goal is to deliver your product in the same pristine condition as it leaves our facility.

6. Delivery Delays & Support

If your order has not arrived within the estimated delivery time:

  1. Please check your tracking link for the latest updates
  2. If the issue persists, contact our support team with your Order ID

📧 support@copprova.com

Our team will promptly assist you and ensure your issue is resolved as quickly as possible.

7. Damaged, Defective, or Missing Items

We take utmost care in packaging; however, in rare cases:

  • If your product arrives damaged, defective, or incomplete
  • Please contact us within 48 hours of delivery

Kindly provide:

  • Clear photos of the product
  • Images of the packaging

After verification, we will arrange a replacement or refund as per our policy.

8. Important Notes

  • Please ensure your shipping address and contact details are accurate to avoid delays
  • Once an order is shipped, we may not be able to modify the delivery address
  • Delivery timelines are estimates and may vary based on external factors

9. Contact Us

For any shipping-related questions or support, feel free to reach out: