Refund policy

Return & Refund Policy – COPPROVA

 

At COPPROVA, we take pride in delivering high-quality, authentic copper products crafted with care. Your satisfaction is very important to us. However, if for any reason you are not fully satisfied with your purchase, please review our detailed Return & Refund Policy below.

1. Return Eligibility

We offer a 7-day return window from the date of delivery.

To be eligible for a return:

  • The product must be unused, unwashed, and in original condition
  • All original packaging, tags, and accessories must be intact
  • The item should not show any signs of wear, damage, or use

Please note:

  • Customized, personalized, or made-to-order products are not eligible for return
  • Products purchased during special promotions or clearance sales may not qualify for returns (if specified at the time of purchase)

2. Return Process

To initiate a return request:

  1. Contact our support team at support@copprova.com
  2. Provide your Order ID along with the reason for return
  3. Our team will review your request and guide you through the return process

Once approved, you may be required to ship the product back to us at the provided return address.

3. Refund Policy

After receiving your returned product:

  • The item will be inspected for quality and eligibility
  • If approved, your refund will be processed within 5–10 business days

Refund details:

  • The amount will be credited to your original payment method, used at the time of placing the order

Please note:

  • Shipping charges are non-refundable
  • Any return shipping costs (if applicable) may be borne by the customer unless the return is due to our error

4. Damaged, Defective, or Incorrect Products

We take great care in packaging, but if you receive:

  • A damaged product
  • A defective item
  • Or the wrong product

Please contact us within 48 hours of delivery.

Kindly include:

  • Clear images of the product
  • Photos of the packaging

📧 support@copprova.com

After verification, we will arrange a replacement or full refund based on your preference.

5. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped
  • Once the order has been dispatched, cancellation requests will not be accepted

For cancellation requests, contact us immediately at support@copprova.com

6. Exchange Policy

We offer exchanges only under the following conditions:

  • You received the wrong product or
  • The product has a size or variant issue (if applicable)

Exchange requests must be made within 3 days of delivery.

Once approved, we will arrange for the replacement as per availability.

7. Important Guidelines

  • Please ensure that your contact details and shipping address are accurate while placing the order
  • Returns without prior approval may not be accepted
  • Processing times may vary during peak seasons or due to unforeseen circumstances

8. Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, our support team is always here to help you.

📧 support@copprova.com

We are committed to providing you with a smooth and trustworthy shopping experience at COPPROVA.